Can I cancel an order?

Yes, you may cancel your parcel in accordance with the Orange Connex Cancellation Policy, provided that:

1. For Pickup: The cancellation request is made BEFORE the driver picks up the parcel.
2. For Dropoff: The cancellation request is made BEFORE the parcel is scanned at the Dropoff Location.

Note: Once the courier's system registers the first scan, the parcel can no longer be cancelled, and all service fees will become non-refundable.