If your parcel arrives damaged:
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Document it immediatelyTake clear photos showing:
- The entire damaged item (not just close-up details)
- The external packaging including shipping label
- Internal packaging materials
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Preserve the evidence
- Keep both the damaged goods and all packaging
- Do not repair or alter the items before assessment
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Report it
- Contact our Orange Connex Care Team via the Contact Form within 48 hours after delivery of the parcel.
- Submit your claim with all documentation. Ensure that all submitted information is accurate and complete to avoid processing delays.
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