Stacy
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Recent activity by Stacy-
Parcel Requirements & Limits
Preparing Your ParcelEnsure your parcels are measured correctly, labelled properly, and compliant with battery regulations to prevent delays or extra charges. Weight & Dimension LimitsWeigh & Measu...
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What are the domestic services of OrangePAK?
We have two domestic services: OrangePAK Drop-off and OrangePAK Pickup Drop-off Service Drop-off gives you full control over your day—prepare your parcel and bring it to our partner location nea...
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How can I create an account?
To create an Orange Connex account:Go to the Orange Connex Sign Up page.Select your Country/Region.Enter your email address and click Get Code.Enter the verification code sent to your email.Create ...
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Does Orange Connex offer an API for e-commerce platform integration?
Yes. Orange Connex supports e-commerce platform integration through API Keys. You can generate an integration key from the Integration section of your Orange Connex account. When creating a new ...
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What e-commerce platforms work with Orange Connex?
We currently have Shopify and eBay dashboard integrations available, allowing you to sync your marketplace orders and view those shipments directly in your Orange Connex seller portal to create lab...
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Can you deliver on weekends and holidays?
No. OrangePAK does not deliver on weekends or Australian public holidays.Deliveries are made on business days, Monday to Friday, excluding Australian public holidays. Please check your tracking pag...
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What is Authority to Leave (ATL) service?
Authority to Leave (ATL) means your parcel can be delivered without requiring a signature. OrangePAK parcels are Authority to Leave (ATL) by default. If you are not home at the time of delivery, ou...
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Can I request for a signature on delivery?
OrangePAK parcels are delivered with Authority to Leave (ATL) by default, so a signature is generally not required upon delivery. If you have specific delivery requirements or need to discuss an...
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Can I get a refund for pickup and delivery delays?
While we always aim for on-time delivery, unexpected delays can occasionally happen, and shipping fees for delayed pickups or deliveries are non-refundable. We know how frustrating delays can be, a...
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What is your pickup schedule?
OrangePAK pickups are scheduled based on the pickup date selected when you create your shipping label. Our pickup hours are from 8:00 AM to 5:00 PM. When creating an order:Select Pickup as your shi...