Stacy

Generally, you may not receive a phone call from the courier during the delivery process. Instead, couriers typically use tracking notifications and may leave notes if delivery attempts are unsucce...

The Estimated Delivery Date (EDD) for OrangePAK typically varies depending on your origin and destination.The most accurate way to find your EDD is directly through the Seller Portal:Log in to your...

If the receiver hasn't received the parcel, please check the following:Check the tracking informationReview the tracking details for your parcel on the Orange Connex tracking page.Verify the delive...

When creating the shipping label in Seller Portal, an estimated price will be displayed. Please note that this estimate is based on the parcel details you provide.Once the parcel is processed at th...

OrangePAK shipping prices are determined by the following factors:Origin and Destination Zones: Rates vary depending on the sender's location and the delivery destination within Australia. Chargeab...

To ensure your destination postcode is correct, please follow these instructions:Verify the postcode format: Australian postcodes must be exactly 4 digits.Verify the suburb/city matches the postcod...

You may cancel and recreate a label before its usage. However, once the label has been used (i.e., the parcel has been scanned at a partner location for drop-off or picked up by the courier for pic...

No. Each box must be treated as a separate order.One label per boxEvery parcel requires its own unique shipping label and tracking number. Labels cannot be reused or shared across multiple boxes.Bo...

Orange Connex supports the shipment of specific types of lithium batteries through OrangePAK. However, due to potential fire hazards if mishandled, it is the sender's responsibility to understand ...

Yes, you will need a printer. OrangePAK provides a thermal-size label that you need to print and attach to your parcel before dropping it off at a partner location or handing it to the courier for ...