Stacy

You can track your parcel through the following methods: Seller PortalCheck the tracking information directly on your Seller Portal using your tracking number (starting with "AX", 16 characters). ...

Yes, you may cancel your parcel in accordance with the Orange Connex Cancellation Policy, provided that:For Pickup: The cancellation request is made BEFORE the driver picks up the parcel.For Dropof...

No, not once the parcel is in transit.You can cancel your parcel booking and create a new shipping label anytime before it is used. However, once the parcel has been scanned at a drop-off location ...

If the receiver hasn't received the parcel, please check the following: Check the tracking informationReview the tracking details for your parcel on the Orange Connex tracking page. Verify the de...

You may change your order by cancelling and rebooking a new label before the original is used.   Please note that once the label has been used (i.e., the parcel has been scanned at a partner loca...

To minimise delays and prevent lost parcels, please follow these label application guidelines carefully: Packaging RequirementsUse packaging free of old labels or markings.Ensure at least one flat ...

When shipping items, we look at two things to determine the chargeable weight:How much it actually weighs (actual weight), andHow much space your parcel takes up (calculated volumetric weight)Here ...

To book a parcel: Access your Seller Portal. Choose your preferred mode: Pickup (driver collects from your address) or Drop-off (drop off at a partner location) Enter the parcel dimensions and we...

Orange Connex Domestic parcels are delivered with Authority to Leave (ATL) by default, so a signature is generally not required upon delivery.   If you have specific delivery requirements or need ...

Orange Connex Domestic pickups are scheduled based on the pickup date selected when you create your shipping label. Our pickup hours are from 8:00 AM to 5:00 PM. When booking a parcel:Select Pickup...