Stacy

To create an Orange Connex account:Go to the Orange Connex Sign Up page.Select your Country/Region.Enter your email address and click Get Code.Enter the verification code sent to your email.Create ...

Yes. Orange Connex supports e-commerce platform integration through API Keys.   You can generate an integration key from the Integration section of your Orange Connex account. When creating a new ...

We currently have Shopify and eBay dashboard integrations available, allowing you to sync your marketplace orders and view those shipments directly in your Orange Connex seller portal to create lab...

No. OrangePAK does not deliver on weekends or Australian public holidays.Deliveries are made on business days, Monday to Friday, excluding Australian public holidays. Please check your tracking pag...

Authority to Leave (ATL) means your parcel can be delivered without requiring a signature. OrangePAK parcels are Authority to Leave (ATL) by default. If you are not home at the time of delivery, ou...

OrangePAK parcels are delivered with Authority to Leave (ATL) by default, so a signature is generally not required upon delivery.   If you have specific delivery requirements or need to discuss an...

While we always aim for on-time delivery, unexpected delays can occasionally happen, and shipping fees for delayed pickups or deliveries are non-refundable. We know how frustrating delays can be, a...

OrangePAK pickups are scheduled based on the pickup date selected when you create your shipping label. Our pickup hours are from 8:00 AM to 5:00 PM. When creating an order:Select Pickup as your shi...

In the case of damage, loss, or missing content, you can file a claim with Orange Connex, provided that you meet the following requirements: Don't send goods included in our prohibited items list...

If your parcel cannot be delivered to the receiver's address, the courier will attempt to return it to the sender's address. The default return address is the pickup address provided during label ...