Stacy

In the case of damage, loss, or missing content, you can file a claim with Orange Connex, provided that you meet the following requirements: Don't send goods included in our prohibited items list...

If your parcel cannot be delivered to the receiver's address, the courier will attempt to return it to the sender's address. The default return address is the pickup address provided during label ...

Your order's tracking may be temporarily unavailable due to the following reasons: Recent Pickup or Drop-Off For Pickup: Tracking details activate once the driver picks up the parcel and perfor...

OrangePAK offers two shipping options: Pickup (Door-to-Door) When creating your label, select the Pickup option and choose your preferred pickup date. The courier will collect the parcel from yo...

If your parcel arrives damaged: Document it immediately Take clear photos showing: The entire damaged item (not just close-up details) The external packaging including shipping label Internal p...

Dropping off at our partner locations Locate a Drop-off Location: Visit our Drop-off Locations page and search for your nearest store. Prepare Your Parcel: Print the thermal-size label and secu...

Orange Connex in Australia offers OrangePAK, its domestic shipping solution.   Orange Connex also offers other services in markets around the globe. To learn more, visit our About Us page.

To create an OrangePAK order: Access your Seller Portal. Choose your preferred mode: Pickup (driver collects from your address) or Dropoff (drop off at a partner location) Enter the parcel dimens...

Packaging Requirements: Outer Packaging: Must use a strong, rigid outer box (e.g., heavy-duty fiberboard). No Mixed Types: Do not mix different battery types within the same box. Weight Limit: Ma...

If your parcel contains any prohibited items, it will be returned or disposed of, and an additional return fee may apply. Please visit our Prohibited Goods page for detailed information.