Stacy
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Recent activity by Stacy-
What happens if my parcel cannot be delivered to the destination?
If your parcel cannot be delivered to the receiver's address, the courier may redirect it to a collection point for pickup or return it to the sender. The default return address is the pickup addr...
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How can I book a parcel?
To book a parcel: Access your Seller Portal. Choose your preferred mode: Pickup (driver collects from your address) or Drop-off (drop off at a partner location) Enter the parcel dimensions and we...
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Why does my tracking show "Returned"?
This status indicates that your parcel was returned for one or more of the following reasons, including but not limited to: Prohibited Items: The contents violate the list of restricted items. ...
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How much does it cost to cancel an order?
Cancelling a parcel is free of charge, as long as it is done before the courier picks up the parcel (for Pickup) or before the parcel is scanned at a partner location (for Dropoff).Please note that...
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What determines the shipping price?
Orange Connex Domestic shipping prices are determined by the following factors:Origin and Destination Zones: Rates vary depending on the sender's location and the delivery destination within Austra...
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Can I group several boxes or parcels into one label?
No. Each box or parcel should be treated as a unique parcel with its unique Orange Connex tracking number. One label per box or parcelEvery box or parcel requires its own unique shipping label and...
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Do I need a printer?
Yes, you will need a printer. Orange Connex Domestic provides a label that you need to print and attach to your parcel before dropping it off at a partner location or handing it to the courier for ...
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How can I create an account?
To create an Orange Connex account: Go to the Orange Connex Sign Up page. Select your Country/Region. Enter your email address and click Get Code. Enter the verification code sent to your email. ...
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Can you deliver on weekends and holidays?
No. Orange Connex Domestic does not deliver on weekends or Australian public holidays. Deliveries are made on business days, Monday to Friday, excluding Australian public holidays. Please check ...
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Why is the tracking not available?
Your parcel's tracking may be temporarily unavailable due to the following reasons: Recent Pickup or Drop-Off For Pickup: Tracking details activate once the driver picks up the parcel and perfo...