Stacy

To ensure accurate shipping costs and avoid additional fees, please use precise instruments to measure your parcel's weight and dimensions. You will need:A Scale: Use either a domestic or industria...

If your order exceeds the specified size or weight limits, it will be returned to you. Please note that you will be responsible for any applicable return fees, and surcharges may also apply. Size a...

This status indicates that your parcel was returned for one or more of the following reasons, but not limited to: Prohibited Items: The contents violate the list of restricted items. Dimension...

You can track your parcel through the following methods: Seller PortalCheck the tracking information directly on your Seller Portal using your tracking number (starting with "AX", 16 characters). ...

Cancelling a parcel is free of charge, as long as it is done before the courier picks up the parcel (for Pickup) or before the parcel is scanned at a partner location (for Dropoff).Please note that...

After successfully cancelling a parcel, the refund will be processed and returned to the payment method selected for the shipment. Processing time should be real-time.If you have not received your ...

Yes, you may cancel your parcel in accordance with the Orange Connex Cancellation Policy, provided that:For Pickup: The cancellation request is made BEFORE the driver picks up the parcel.For Dropof...

Cancellation Window For Pickup: Orders can only be cancelled before the courier has picked up the parcel (first pickup scan). Once the driver has collected the parcel, cancellation is no longer pos...

No, not once the parcel is in transit.You can cancel your order and create a new shipping label anytime before it is used. However, once the parcel has been scanned at a drop-off location or picked...

OrangePAK parcels are set with Authority to Leave (ATL) by default. If you won't be home during delivery, the driver will leave your parcel unattended in a secure, protected location (such as a cov...